Service Desk Analyst

Job Description
We are hiring a Service Desk Analyst to provide first‑level IT support for employees at a manufacturing facility and remote users across the business. This role handles day‑to‑day technical issues, service desk tickets, and basic system administration.

Key Responsibilities
- Provide first‑line IT support for on‑site and remote users
Troubleshoot hardware, software, and connectivity issues
- Support desktops, laptops, mobile devices, printers, and peripherals
- Install and maintain Windows PCs and related hardware
- Manage IT tickets, document issues, and escalate as needed
- Track and manage IT assets
- Support onboarding and offboarding (equipment setup and recovery)
- Perform basic user account and access changes (email, security groups, file access)
- Provide first‑level support for Microsoft 365 and business applications (ERP exposure a plus)
- Assist with plant floor IT equipment maintenance
- Support IT projects and occ...

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