Job Description
Job Overview
An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham.
The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction.
This is a full-time office based position working on rotating shift pattern hours.
Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am)
Each shift will rotate after a few weeks at a time.
Your main duties would include:
Incident Management
* Log and manage incidents and service requests using the IT Service Management (ITSM) tool.
* Prioritize and categorize incidents based on their impact and urgency.
* Ensure timely resolution of incidents in...
An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham.
The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction.
This is a full-time office based position working on rotating shift pattern hours.
Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am)
Each shift will rotate after a few weeks at a time.
Your main duties would include:
Incident Management
* Log and manage incidents and service requests using the IT Service Management (ITSM) tool.
* Prioritize and categorize incidents based on their impact and urgency.
* Ensure timely resolution of incidents in...
Ready to Apply?
Submit your application today and join our talented team at Devonshire Appointments.
Submit ApplicationJob Details
- Location Hellaby, South Yorkshire
- Job Type Full-time
- Category computer-and-mathematical
- Posted Date June 03, 2026
- Application Deadline July 13, 2026