Service Desk Analyst

This role is based from our Hartlepool office. This will be covering core shifts which are Monday to Friday between 8am- 4.30pm/8:30am-5pm. 



You will have 1st line experience in proving IT service for users in the following:

• Demonstrate excellent customer service and influencing skills across various mediums.
• Knowledge of using Microsoft office suite (i.e. Outlook / Excel )
• Flexibility in approach
• Self Motivated
• Ability to make decisions and take ownership
• Strong communication skills
• Excellent attention to detail
• Ability to follow instructions
• Experiencing of working in a first line role and a understanding of ITIL is desirable but not required.

Role involves:

• To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service...

Ready to Apply?

Submit your application today and join our talented team at NECSWS.