Service Desk Analyst (First Line)

We are seeking a motivated and enthusiastic individual who recognises the value of providing outstanding customer service.

Reporting to the Service Desk Manager, the First Line Service Desk Analyst serves as the primary point of contact for colleagues across the organisation, providing IT support through various channels by logging and resolving incidents, problems, and service requests, whilst maintaining an exceptional standard of customer service.

Responsibilities:

Provide First-level IT support by logging and resolving queries related to incidents, problems, service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment.

Ensure that queries are logged with a high degree of detail to facilitate efficient ticket progression by other teams.

Manage Service Level Agreements and targets as specified by the Service Desk Manager.

Oversee the onb...

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