Service Desk Analyst

Service Desk Analyst
3-Month Initial Contract
100% On site in Eastleigh
£21.35 p/h (Umbrella)
Start ASAP

Your new company
You'll be joining a dynamic and supportive IT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems.

Experience:

Previous experience working in a service desk or IT support environment.
Handling incidents and service requests using ITSM tools
Experience supporting Microsoft Windows and Office 365.
Use of Active Directory (account unlocks, password resets, etc.).Skills & Competencies:

Excellent customer service and communication skills.
Basic understanding of networking and remote access (VPN, DNS, etc.).
Strong troubleshooting and problem-solving abilities.
Ability to prioritise tasks and work under pressure.What ...

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Submit your application today and join our talented team at Hays Technology.

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