Service Desk Analyst (Chilliwack)

Position Overview

Analyze and resolve technical problems for School Districts.

Responsibilities

• Act as technical resource for provincial L1 staff in troubleshooting, diagnosing and resolving incidents for all aspects of NGN problems via telephone, email and our ticketing system.
• Serve as the primary point of contact for Customer Level 1 support.
• Manage tickets and customer expectations.
• Meet operational Service Level Agreements.
• Collaborate with Agile feature teams to resolve problems.
• Maintain confidentiality regarding information processed, stored or accessed by the School Districts.
• Document problems and resolutions for future reference using Service Desk tools, including HEAT.
• Create and update standard operating procedures, FAQ, troubleshooting and knowledge base articles for internal and external users.
• Analyze and resolve technical problems for established networks based o...

Ready to Apply?

Submit your application today and join our talented team at Fujitsu.