Service Desk Analyst

🔹 Hiring Alert: L1 Service Desk (French Support)

📍 Location: Chennai

🕒 Experience: 2+ Years

🌐 Shift: Rotational / 24×7

We are hiring L1 Service Desk professionals with strong technical skills and excellent customer handling capabilities. If you are fluent in French (mandatory) and looking for a global opportunity, this role is for you!

✅ Key Responsibilities

• Provide L1 support for IT incidents and service requests
• Perform password resets, printer setup, and basic troubleshooting
• Manage and update tickets in ServiceNow
• Diagnose and resolve hardware, software, and OS issues
• Escalate issues to L2/L3 teams when required
• Support software installations and system updates
• Ensure quick resolution and excellent user experience

✅ Required Skills