Service Desk Analyst

Service Desk Analyst - Caerphilly - £24,785 + benefits

We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team.

This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function.

You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further.

Key Responsibilities

Provide 1st line IT support via phone, email and face-to-face
Log and manage incidents through the ticketing system
Support Microsoft 365 applications and company hardware/software
Escalate complex issues where required
Support new starter onboarding and inductions
Work within agreed SLAs and ITIL best practice

Experience Required

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