Job Description
Description
Service Desk Analyst – Level 1
Full-time position, 6 month Contract-To-Permanent
Onsite in Bonita Springs, FL
$22-25/hour during onboarding period; $55-60K salary at conversion
Day In the Life
Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)
Support ~30–35 calls per day (team handles ~250/day total)
Troubleshoot and resolve issues across:
+ Workstations
+ Mobile devices
+ Proprietary software
+ Printers
Assist with tasks such as:
+ Password resets and account unlocks (Active Directory – light use)
+ Email signature updates
+ Access requests
+ Break/fix troubleshooting
Escalate complex issues to L2 team as needed
Follow structured troubleshooting processes to identify and resolve issues efficiently
Requirements
Top Skills/Experience Looking For<...
Service Desk Analyst – Level 1
Full-time position, 6 month Contract-To-Permanent
Onsite in Bonita Springs, FL
$22-25/hour during onboarding period; $55-60K salary at conversion
Day In the Life
Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)
Support ~30–35 calls per day (team handles ~250/day total)
Troubleshoot and resolve issues across:
+ Workstations
+ Mobile devices
+ Proprietary software
+ Printers
Assist with tasks such as:
+ Password resets and account unlocks (Active Directory – light use)
+ Email signature updates
+ Access requests
+ Break/fix troubleshooting
Escalate complex issues to L2 team as needed
Follow structured troubleshooting processes to identify and resolve issues efficiently
Requirements
Top Skills/Experience Looking For<...
Ready to Apply?
Submit your application today and join our talented team at Robert Half Technology.
Submit ApplicationJob Details
- Location Bonita Springs, FL
- Job Type Full-time
- Category other-general
- Posted Date June 30, 2026
- Application Deadline July 11, 2026