Service Desk Analyst

Service Desk Analyst

We are hiring Service Desk Analysts to support a project focused on educational establishments across Northern Ireland with IT issues as they prepare for the busy back to school/college period. This is a great opportunity for someone with strong customer service skills, confidence handling calls and an interest in technology.

As the first point of contact for technical queries, you will play a key role in delivering an excellent service experience. You will join a supportive team environment where you can build valuable experience in a busy IT service desk setting.

The role
In this role, you will support users by resolving IT queries, logging incidents and service requests, and keeping customers updated throughout the process.

Ready to Apply?

Submit your application today and join our talented team at Guidant Global.