Service Desk Analyst - Auckland

Fujitsu

📍 Auckland, Auckland, New Zealand 💼 Full-time 🕒 Posted July 02, 2026

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Job Description

About the role
﻿Auckland Location
Hybrid work arrangement
﻿Level 1 Service Desk skills

This role provides primary Service Desk support that includes:

Incident Management:

Incident detection and recording
Classification of all incidents and 1st / 2nd level support
1st / 2nd level investigation and diagnosis
1st / 2nd level Resolution and Recovery
Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
Incident closure

Responsibilities and Accountabilities

Key responsibilities will include but not be limited to the following:

Provide End Users with a high level of Customer Service throughout all communications such as initial contact

Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure

Prov...
            

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Job Details

Location Auckland, Auckland
Job Type Full-time
Category Information and Record Clerks
Posted Date July 02, 2026
Application Deadline August 11, 2026