Service Desk Agent

**Description**


SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base.

**This role is fully ONSITE in Washington, DC.**

**As such the agent is responsible for:**

+ The creation of Interactions and Incidents.
+ Provide basic technical and process assistance over the Phone and via Email.
+ Provide friendly, courteous support of all DOT employees and contractors.
+ Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.
+ As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the...

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