Service Desk - Advanced English (Campeche)

We are KTSA – KPMG Technology Services Americas, a Service Delivery Center of KPMG US with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high‑value technology, consulting, and corporate support services to KPMG US and its clients.

• Support productivity by means of documentation, feedback and Standard Operating Procedures.
• Understand ITIL and apply ITIL methodologies.
• Analyze and create Root Cause Analysis.
• Understand, manage and apply Cloud Contact Center Technologies.
• Work on a multi‑region approach.
• Have a high level understanding of multiple CRM's such as Service Now, Remedy or Sales Force.
• Manage operations onsite and remote.
• Understand Cloud and on‑prem technologies and downstream effects.
• Have deep knowledge of remote environments, VPN, LAN, WAN.
• Support Gen AI initiatives.
• Ma...

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