Service Delivery Team Lead (Spanish)

• Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.
• Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.
• Analyze performance metrics to identify areas for improvement and implement proactive solutions.
• Manage customer queries and complaints, ensuring swift and satisfactory resolutions.
• Coordinate with other teams to streamline processes and enhance overall service delivery.
• Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
• Stay updated on industry practices and customer service technologies.
• Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.

• Bachelor's degree in Business Administration, Communication, or a relevant field.
• Proven experience of 3+ y...

Ready to Apply?

Submit your application today and join our talented team at Future Group.