Service Delivery Manager

NTT DATA
📍 Tangerang Regency, Banten, Indonesia 💼 Full-time 🕒 Posted March 02, 2026

Job Description

Job Description:



  • Ensure project objectives are met on time, on budget, and on scope based on contract.


  • Provide supporting data and report for billing, period-end closing and other requirements.


  • Collaborating with AMS Practice Manager and Resource Manager to ensure resources mobilization.


  • Actively monitoring customer satisfaction, identifying customer needs and expectations and implementing measures to increase customer satisfaction.


  • Monitoring deviations to maintain service quality (i.e SLA) and optimizing service provision across all delivery units.


  • Monitoring and managing the budget to ensure that the predetermined amount is not exceeded.


  • Communicate effectively with the relevant stakeholders to discuss service updates, problem resolution and future potential optimization & improvement on Customer Service matters.


  • Initiat...
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    Job Details

    • Location Tangerang Regency, Banten
    • Job Type Full-time
    • Category Operations Specialties Managers
    • Posted Date March 02, 2026
    • Application Deadline April 11, 2026