Service Delivery Manager

NEC Asia Pacific Pte. Ltd.

📍 Singapore, Singapore, Singapore 💼 Regular/Permanent 🕒 Posted June 11, 2026

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Job Description

Job Summary
We are looking for a Service Delivery Manager to lead and manage Business-As-Usual (BAU) operations for mission-critical biometric systems. The role focuses on ensuring stable system operations, effective incident management, customer communication, service reporting, and continuous operational improvement.

The candidate will work closely with customers, internal engineering teams, vendors, and support teams to ensure service availability, timely issue resolution, and high customer satisfaction.
Key Responsibilities

Service Operations & Delivery
Manage day-to-day BAU operations for biometric applications, systems and related infrastructure.

Ensure system availability, operational stability, and compliance with SLA/KPI requirements.

Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders.

Lead operational reviews and service governan...
            

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Job Details

Location Singapore, Singapore
Job Type Regular/Permanent
Category Operations Specialties Managers
Posted Date June 11, 2026
Application Deadline July 21, 2026