Service Delivery Manager

WHAT YOU’LL DO As a Service Delivery Manager, you are responsible for ensuring effective and cost-efficient service delivery and support of one or multiple H&M services or business processes end-to-end. You oversee that the services/business processes meet expectations with regards to cost, speed, efficiency and quality. You possess comprehensive knowledge and extensive experience in service delivery, along with a solid understanding of related disciplines. In this role, you will manage vendor/internal teams' performance for complex and busine ss critical services, set operational goals from a strategical perspective and collaborate across H&M to enhance service delivery processes, ensuring alignment with H&M objectives. You may also have staff responsibility for several employees within the service delivery area. Note: staff responsibility is not mandatory and will be based on team size and needs.Manage vendor relationships for complex and business critical services, ensuring operatio...

Ready to Apply?

Submit your application today and join our talented team at H&M.

Submit Application