Service Delivery Manager

Role: Service Delivery Manager

Location: Norwich (Hybrid)

Salary: Up to £40,

I'm currently supporting a specialist technology services provider seeking an experienced Service Delivery / Service Operations Manager to oversee end-to-end managed support services across a portfolio of clients.

This is a pivotal leadership role responsible for service performance, client satisfaction, operational governance, and continual service improvement. You will act as the primary operational contact for key accounts, ensuring SLA/XLA adherence, managing escalations, and driving consistent, high-quality service delivery.

Alongside client ownership, you will lead and develop a Support team, providing clear direction, performance management, coaching, and capability development. A strong technical understanding is essential to build credibility with engineering teams and bridge the gap between delivery and client outcomes.

You will also analyse...

Ready to Apply?

Submit your application today and join our talented team at TEC Partners.