Service Delivery Manager

We are seeking an experienced Service Delivery Manager to lead our customer-facing operations and ensure operational excellence across our SaaS data platform. This is a critical leadership role responsible for delivering exceptional customer support, rapid incident resolution, and maintaining production stability. You will build and lead high-performing teams across Service Desk operations, incident management, monitoring & alerting, and production support coordination.
As Service Delivery Manager, you will be the voice of the customer within our technology organization, ensuring our operations are reliable, efficient, and continuously improving. You will work closely with our Product Development and Platform Engineering teams to maintain seamless service delivery during business working hours.
Key Responsibilities
Service Desk & Customer Support Leadership
Lead, develop, and scale the Service Desk team to deliver world-class technical support using Salesforce Service Cloud...

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