SERVICE DELIVERY MANAGER HYBRID JHB

Affirmative Portfolios

📍 Johannesburg, Gauteng, South Africa 💼 Full-time 🕒 Posted June 25, 2026

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Job Description

SERVICE DELIVERY MANAGER - HYBRID - JHB
IT
JHB Central, Johannesburg - Gauteng
Our client is seeking a vibrant individual to join their team as a Service Delivery Manager

Purpose 

The Service Delivery Manager owns the companies service delivery framework. You are accountable for SLA performance, ITSM governance, incident and change management, and the operational reporting that keeps the Head of operations and stakeholders informed. This is not a team management role. It is a senior individual contributor role that requires deep operational discipline, ITSM expertise and the credibility to hold delivery teams accountable to agreed standards. 

Key responsibilities 

SLA Ownership and Service Performance 

Own the companies SLA framework: define, document and maintain service level agreements across all capability streams <...
            
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                Job Details
                
                        Location
                        Johannesburg, Gauteng
                    
                        Job Type
                        Full-time
                    
                        Category
                        Operations Specialties Managers
                    
                        Posted Date
                        June 25, 2026
                    
                        Application Deadline
                        August 04, 2026