Service Delivery Manager for Complex Needs

Lead service delivery operations at CLBC, managing complex cases and supporting individuals with high-level needs. This permanent, full-time role can be hybrid after a probation period.
As a Service Delivery Manager at CLBC, based in locations like Vancouver and Kamloops, you’ll guide a team dedicated to ensuring high-quality supports for individuals facing significant complexities. You will oversee operations, engage in contract management, and lead responses to crises in service delivery. Your leadership will drive goal-focused support and enhance community-based options for individuals and families.
Key Responsibilities:
• Support Complex Needs Practice Coordinators in planning and implementation
• Ensure effective service contract completion and management
• Review high-risk and complex cases for timely decision-making
• Promote reconciliation with Indigenous organizations
• Lead crisis response and post-incident planning
Requirements:
• Bachelor’s degree...

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