Service Delivery Manager

Role Summary

We are seeking a Service Delivery Manager to lead end-to-end IT service delivery for a large enterprise

managed services engagement. The role owns SLA performance, stakeholder relationships, and the operating

cadence of a multidisciplinary IT team across infrastructure, applications, and end-user services.

Key Responsibilities

Own service delivery against agreed SLAs/SLOs and report performance to senior stakeholders.

Lead the weekly/monthly governance cadence (operations review, change board, problem review).

Manage escalations across L1/L2/L3 layers and drive root-cause closure for major incidents.

Run capacity, demand, and resourcing plans; coordinate onboarding/transition of new resources.

Drive continuous service improvement (CSI) initiatives and quarterly service reviews.

Own the comm...

Ready to Apply?

Submit your application today and join our talented team at ByteCrew Technologies Pvt Ltd.