Service Delivery Leader: SaaS Ops & Incident Response

Handshakes
📍 Kuala Lumpur, Kuala Lumpur, Malaysia 💼 Full-time 🕒 Posted February 19, 2026

Job Description

A leading SaaS company in Kuala Lumpur is seeking an experienced Service Delivery Manager to oversee customer-facing operations and ensure operational excellence. You will lead high-performing teams responsible for incident management, support coordination, and maintaining service delivery standards. This role demands a skilled leader with extensive experience in technical operations and customer support, aiming to improve efficiency and client satisfaction through optimized processes. A strong focus on collaboration with product and engineering teams is essential for success.
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Job Details

  • Location Kuala Lumpur, Kuala Lumpur
  • Job Type Full-time
  • Category IT & Technology
  • Posted Date February 19, 2026
  • Application Deadline March 31, 2026