Service Delivery Field Support Engineer (L3)

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates third line support calls assigned and identify the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalates to L4 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• ...

Ready to Apply?

Submit your application today and join our talented team at NTT DATA, Inc..