Service Delivery Excellence Leader - India

Johnson Controls

📍 Gurugram, Haryana, India 💼 Full-time 🕒 Posted March 01, 2026

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Job Description

What you will do
Provides leadership for the overall services delivery and supporting field service team to perform.
Drives service operation team toward on-time committed service, maintain service level agreement (SLA), service quality.
Coordination with factory and supply chain for on-time material support and managing service inventory.
Seeking and analyzing customer feedback to improve service delivery quality, timeliness and correctness to improve CSAT & NPS.
Monitoring and improving response and resolution time and post-service customer communication to ensure close loop.
Work closely with regional managers and technical support manager to identify front line service engineer’s training requirement and drive the training plan with learning and development team.
Coordination with sales for driving on time PSA renewal and timely PPM for PSA contracts.
Providing deep focus & ownership on overall services delive...
            

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Job Details

Location Gurugram, Haryana
Job Type Full-time
Category Operations Specialties Managers
Posted Date March 01, 2026
Application Deadline April 10, 2026