Service Delivery Director

Overview

We are seeking an experienced Service Delivery Director to lead delivery across a high-profile, mission-critical defence programme. This is a senior leadership role with full accountability for end-to-end service delivery, financial performance, and customer outcomes within a secure MOD environment.

You will operate at a strategic level, driving service excellence across multiple contracts while leading a team of Service Directors and managing key customer and supplier relationships.

Key Responsibilities

• Lead the delivery of multiple services in line with contractual SLAs and KPIs
• Own full P&L accountability , ensuring commercial performance and cost optimisation
• Drive continual service improvement through structured Service Improvement Plans
• Provide governance for service transition and acce...

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