Service Delivery Agent

Better places, thriving communities.

Role

Service Delivery Agent

Hours

40 per week

Location

Birmingham, West Midlands, England, B37 7ES

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Service Delivery Agent who will manage the flow of service requests to ensure a continuous, efficient service that meets customer needs while making full use of available systems, information, and resources.

Role Responsibilities

• Manage incoming requests and generate work orders and task documentation to support service delivery teams
• Maintain and update planning and scheduling systems to ensure accurate, real-time data and contract alignment
• Monitor performance against SLAs, ensuring timely input and output of helpdesk data
• Engage with customers, handling queries and compl...

Ready to Apply?

Submit your application today and join our talented team at Mitie Cleaning & Hygiene Services.