Service Coordinator

**Job Title: Service Coordinator**
**Job Description**
The Service Coordinator oversees the flow of service requests, dispatches field technicians, and ensures customers receive timely and efficient support. This role suits someone with a background in logistics, dispatching, HVAC service, or related industries who enjoys working in a fast-paced environment, coordinating schedules, and delivering excellent customer service. While knowledge of boilers, burners, and mechanical systems is helpful, it is not required.

**Responsibilities**

+ Receive and document incoming customer calls and service requests in a clear and organized manner.
+ Prioritize service calls based on urgency, safety considerations, and customer needs.
+ Dispatch technicians to appropriate jobs and locations, ensuring the right resources are assigned to each task.
+ Coordinate emergency service calls and after-hours situations to ensure prompt response.
+ Schedule service work and p...

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