Description
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Major Job Functions:
Service Planning & Initiation
Responsible to verify and confirm information in Case for MCO creationCredit approvalReview & application of marketing programsService history: service letters, oil sampling, and Dealer Product Support Search (DPSS) results. Identify service definitionsPSET and approvalsVerify the service case provides clarity on MCO & work order structure (PSET integration) to align scope / budget / schedule agreed to in quoteMCO and Work Order opening.Provide Repair Planner visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the businessReview for Service Excellence Governance ensuring all commercial & service requirements are met prior to submitting service requestDocument Control within Case & WFEService Process and Proj...