Service Coordinator, Lar

**About us**:The Regional Service Coordinator serves as the center of all regional service activity.They are familiar with all NX customers (direct and indirect) and all aspects of their service activity on a daily basis.They coordinate the delivery of service, both short term and long term, within the region.Long term they assist the Regional Service Manager to drive improvement programs (both personnel and equipment) to improve customer system performance and uptime.They also assist the regional customer support personnel in a backup role for vacation/peak order times.Reports to the Miraclon Regional Service Manager**Roles/Responsibilities**:- Day-to-day service delivery within the region or cross-region- Handles service calls from opening the call to the invoice.
- Handles billing issues and creates credit notes if required.
- Maintains customer configurations - in M3 and SFDC- Functional in internal systems (Infor M3, SFDC) Familiar with all NX customers, their service s...

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