Service Controller

• Have good communication skills.


• Have good telephone and email communication skills.


• Work well under pressure.


• Have good time keeping skills.


• Have good punctuality.


• Remain calm and professional when dealing with customers.


• Manage incoming calls on service desk and log calls on BPO.


• Identify correct fault diagnosis and action service calls according to urgency.


• Assist team members to ensure professional service level achievement.


• Log service calls and Identify call priority for calls logged and prioritize call attendance accordingly.


• Ensure calls are handled professionally and timeously.


• Communicate and update customers regarding calls and call status.


• Ensuring customer satisfaction and communication is met during the entire call handling process.


• Ensure Service Level Agreement calls are attended to timeously and met.
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