Service Center Representative I

**Employment Type:**
Full time
**Shift:**
Rotating Shift

**Description:**

**_**Must be available Nights and Weekends_**

**POSITION DESCRIPTION:**

Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Provides a high level of customer service to all internal and external customers.

**ESSENTIAL JOB FUNCTIONS:**

Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal patient care; schedules appointments by protocol, communicates and coordinates sch...

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