Service center analyst

Purpose: Manage and optimize transportation resources to improve delivery times to the customer through tracking activities with technology support.

Key Responsibilities:

Carrier and Shipment Management Maintain carrier contact to obtain and communicate tracking information for Continental and DHL Express shipments; request missing data for DHL Air Waybill (AWB) creation and manage scheduled departures with the Security Company

Claims and Delivery Resolution Register, document, and follow up on transportation claims and DHL parcel indemnities; resolve delivery discrepancies including missing items, damaged inventory, and unloading delays to ensure customer satisfaction

Order Processing and Fulfillment Process express and employee orders from Guadalajara and Monterrey locations, coordinating with suppliers and warehouse personnel for timely delivery

Inventory and Quality Management Receive and upload delivery evidence to One Drive, verify DH...

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