Service Center Advisor-Soroti Region Full Time

Exquisite Solution

📍 Uganda, Uganda, Uganda 💼 Full Time 🕒 Posted February 26, 2026

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Job Description

Exquisite Solution Limited, a top HR recruitment firm, is hiring a Service Centre Advisor for a leading telecom client. The role involves delivering excellent customer service, resolving customer issues, and supporting day-to-day service centre operations. The ideal candidate must be fluent in English and able to communicate in Ateso and Kumam offering strong engagement across diverse customer groups. Experience in maintaining service standards and coordinating with internal and third-party teams is essential
Key Responsibilities
Deliver prompt, professional, and courteous service to all customers.

Address queries, complaints, and service requests efficiently.

Educate customers about available products and services, ensuring they make informed decisions.

Resolve routine and moderately complex issues using defined procedures.

Escalate non-standard problems appropriately for guidance.

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Job Details

Location Uganda, Uganda
Job Type Full Time
Category Information and Record Clerks
Posted Date February 26, 2026
Application Deadline April 07, 2026