Service Assurance Manager

Job Title: Service Assurance & Support Coordinator

Location: Reading (Hybrid)

About the Role

We are looking for a proactive and technically capable Service Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base.

This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively from diagnosis through to resolution.

• Take ownership of in-life service assurance across broadband and connectivity services
• Manage and progress faults, incidents, and service-impacting issues through to resolution
• Act as the operational point of contact between internal teams, wholesale partners, network providers, and suppliers
• Monitor service performance and identify trends, recurring ...

Ready to Apply?

Submit your application today and join our talented team at Areti Group | B Corp™.