Service Assurance Agent

Location: Dummer,Basingstoke

Salary: £30,000–£32,000

Totriageandsupportcustomersreportingissues,toassistinensuringtheefficientworkingoftheinhouseServiceAssuranceteamwhiledeliveringexceptionalcustomerservicetoourclients.

Responsibilities

• Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
• Attend internal project meetings where necessary
• To ensure we regularly communicating with clients while exceeding their expectations.
• Maintaining a process driven work environment.
• Collating and communicating fault information to ensure quick resolution
• Enabling continuation of service via utilisation of value-add products
• Understanding and resolving faults within SLA
• Accurately triage all tickets and pass to relevant support team for those not resolved by Service Assurance
• Co-ordina...

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