We are looking
for F&B Reservations Executive to join our team!
Job Responsibilities
To be familiar with Shangri-La Hotels and Resorts policies and procedures and be well-versed with the facilities and services offered by the hotel. To master the product in terms of rates, layout and physical attributes, breakdown / configuration, benefits and amenities etc. Managing all reservations handling and process; proficient in operating the various reservations systems and equipment. To provide prompt, courteous and efficient service at all times. To answer the phone within three rings. To upsell whenever possible to maximize occupancy and revenues ensure that all reservations are entered accurately and mesh update maintained consistently and to be aware of book-out status and need periods to maximize sales opportunities.To alert the Reservations Manager of sudden changes in occupancy levels and advise the Reserva...