Service Associate

Job Summary

Provides competent, timely and error‑free over‑the‑counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP)/Anti‑Money Laundering Act (AMLA) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service‑related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over‑the‑counter functions and back room functions as required in the Branch Operations Manual, and in accordance with bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
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