Service and Customer Relations Specialist

Join Major Wire Industries as a Service and Customer Relations Specialist, promoting a customer-first approach. This position demands proficiency in French and English, focusing on efficient service delivery.
This role supports the Customer Service Manager in ensuring customer satisfaction. You will address inquiries, create customized quotes, and manage orders within your territory. Collaboration with multiple departments is essential to maintain seamless service and improve customer interactions.
Key Responsibilities:
• Provide high-quality service through effective customer communication
• Quickly resolve customer inquiries with professionalism
• Process orders and create quotes using ERP systems
• Act as a liaison between customers and internal teams
• Participate in initiatives for continuous service improvement
Requirements:
• Advanced fluency in French and English; Spanish is a plus
• At least 2 years in a customer service role
• Attentive to det...

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