Service Analyst

Key Information

Job title: Service Analyst

Contract type: Permanent

Reference: 4635

Team: Service Operations

Directorate: TfL Corporate

Application closing date: Friday 3rd July 2026

All offers of employment are subject to satisfactory right‑to‑work checks, and candidates must be able to demonstrate their legal right to work in the UK. In certain circumstances, TfL may sponsor Skilled Worker visas for roles and individuals that meet the required eligibility criteria, including those covered by transitional rules.

The role

As a Service Analyst you will be working in Service Operations within TP&OTechnology Service Operations (TSO). Service Operations is responsible for supporting the management and ongoing performance of key service management lifecycle functions.

The Knowledge Management team is responsible for the day‑to‑day maintenance of Knowledge Base Articles (KBAs) and Service Catalogue (SC)...

Ready to Apply?

Submit your application today and join our talented team at Future of London.