Job Description
Dealership:L0026 All American Chevrolet of Odessa
We are in search of an EXPERIENCED and BILINGUAL Service Advisor!
What You'll Do
+ Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
+ Follow the Initial Customer Contact (ICC) process.
+ Greet customers in a friendly and professional manner.
+ Identify, confirm and offer resolution to customer concerns.
+ Communicate with customer what needs to be done, how much it will cost and when service will be complete.
+ Assess customer needs by conducting a vehicle walk around.
+ Attain agreement from customer for service needs.
+ Offer a multi-point inspection.
+ Write accurate repair orders using ADP system.
+ Follow the Interim Customer Contact (ICC2) process.
+ Provide estimates that are accurate and support upfront pricing guarantee...
We are in search of an EXPERIENCED and BILINGUAL Service Advisor!
What You'll Do
+ Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
+ Follow the Initial Customer Contact (ICC) process.
+ Greet customers in a friendly and professional manner.
+ Identify, confirm and offer resolution to customer concerns.
+ Communicate with customer what needs to be done, how much it will cost and when service will be complete.
+ Assess customer needs by conducting a vehicle walk around.
+ Attain agreement from customer for service needs.
+ Offer a multi-point inspection.
+ Write accurate repair orders using ADP system.
+ Follow the Interim Customer Contact (ICC2) process.
+ Provide estimates that are accurate and support upfront pricing guarantee...
Ready to Apply?
Submit your application today and join our talented team at Lithia & Driveway.
Submit ApplicationJob Details
- Location Odessa, TX
- Job Type Full-time
- Category other-general
- Posted Date June 27, 2026
- Application Deadline July 02, 2026