Service Advisor / Customer Service Officer

Are you a passionate automotive professional looking to advance your career?

Smart AVR is a fast-growing, Australia-wide automotive service provider with workshops in Nerang (QLD), Gold Coast, Brisbane, Melbourne, and Canberra. We’re currently seeking an experienced Customer Service Officer to join our dynamic team at our Nerang , QLD location.

The Opportunity

Smart AVR is seeking a motivated and experienced Service Advisor / Customer Service Officer to be the key link between our customers and workshop team.

This role is critical in delivering a high-quality customer experience while ensuring efficient workflow, scheduling, and communication across the business. You will be apart of the Central Hub of the business.

You will be responsible for managing bookings, coordinating jobs, handling customer enquiries, and supporting the smooth operation of our calibration services.

Role responsibilities