SERVICE ADVISOR

Summary/Objective:

Consult with customers regarding service needs.

Essential Job Functions:

• Communicate directly with customers regarding vehicle service
• Schedule service appointments
• Ensure work is completed by service technicians in a timely manner
• Various other duties as assigned

Knowledge, Skills and Ability Requirements:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer f...

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