Service Account Representative

Overview

The Service Account Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.

Responsibilities

• Responsible for daily reviews of service technician timesheets examine and analyze completed service work orders.
• Communicate effectively with service managers and service technicians to resolve discrepancies and to obtain missing documents.
• Assist and support technicians and service managers with the preparation of quotes resulting from pull through service work.
• Participate in customer discussions as required to submit the quote, follow up on quote approvals and scheduling of quoted work.
• Audit invoices that have exported to billing system, finalize the sale for services rendered per the custom...

Ready to Apply?

Submit your application today and join our talented team at Panasonic Appliances Refrigeration Systems de México S. A. de C. V..