Senior/Staff Customer Service Representative

Manage Customer production order releases inclusive weekend support if require Drive Customer Service Index to improve operational indices for customers. Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager. Assist Account Manager with customer's material liability (EXOB - Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure. Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction. Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes. Handle with Shipping on inbound/outboun...

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