Senior Tier-2 Technical Support Engineer (Remote)

JumpCloud
📍 WorkFromHome, Puebla, Mexico 💼 Full-time 🕒 Posted February 28, 2026

Job Description

A leading software company in Mexico is looking for a Technical Support Engineer - Tier 2. In this remote role, you will provide technical support to major partners and customers, manage high priority issues, and mentor other engineers. The ideal candidate has over 5 years of experience in customer-facing technical roles and deep knowledge in Windows, macOS, and Linux environments. This is a unique opportunity to work in a fast-paced SaaS environment with flexible hours.
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Job Details

  • Location WorkFromHome, Puebla
  • Job Type Full-time
  • Category Soporte técnico y administración
  • Posted Date February 28, 2026
  • Application Deadline April 09, 2026