Senior Tenancy Experience Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council shares services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

To work with housing service colleagues, to lead and support tenant engagement activities across the Council’s housing services, ensuring tenants and leaseholders are actively involved in shaping, reviewing, and improving housing services. The role promotes inclusive participation, strengthens community relationships, and ensures tenant voices are heard and acted upon.

Key Requirements

• To develop and implement effective a tenant engagement strategy for the Housing Service, working at a senior level with internal and external stakeholders.
• Promote inclusive participation through a various formal and info...

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