Senior Technician IT Service Desk

Prothya Biosolutions

📍 Amsterdam, North Holland, Netherlands 💼 Full-time 🕒 Posted June 09, 2026

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Job Description

Key responsibilities:
Support:
Offer comprehensive IT assistance to employees, addressing complex software, hardware, and network issues
Resolve advanced technical problems efficiently at the first point of contact with end-users
Guide and assist end-users in maximizing the use of IT products and services
Provide support and training for Office 365 technology and other workplace productivity tools
Lead the installation and configuration of computers and mobile devices, ensuring they are optimized for end-user needs
Oversee the allocation and management of IT resources, ensuring employees have the necessary tools for their roles
Incident Management:
Log and track IT-related incidents in the Case Management System, ensuring accurate documentation
Escalation Management:
Manage complex service desk issues and escalate to third -line support or relevant suppliers when necessary
            
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Job Details

Location Amsterdam, North Holland
Job Type Full-time
Category Computer Occupations
Posted Date June 09, 2026
Application Deadline July 19, 2026