Senior Technical Support Engineer -IP/MPLS Networking

• 3 to 6 years of direct technical support experience involving customer interaction, troubleshooting, and deployment of solutions in IP-MPLS networks of varying scales.
• Expertise in several networking domains including: Routing Protocols: OSPF, ISIS, BGP, MP-BGP, Labeling Protocols: LDP, SR, RSVP, BGP-LU, Traffic Engineering, VPN Technologies: MPLS-TP/IP, L2VPN, L3VPN, E-VPN, and interworking of L2VPN and L3VPN, Layer 2 Switching: subnetting, VLANs, xSTP, VRRP, Protection and Restoration Mechanisms: FRR, Linear Protection, PW-R, LAG/MC-LAG, Timing Synchronization: IEEE 1588v2 PTP, SyncE, Quality of Service (QoS).
• Any certifications like CCNA, CCNP, JNCIA, or JNCIS-SP added advantage.
• Hands-on commissioning and diagnostics experience with network vendor products.
• Familiarity with network monitoring tools such as Wireshark and SolarWinds.
• Experience with ticketing systems like Salesforce, Oracle, or JIRA
• Education qualification...

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