Senior Technical Support Engineer

**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root-cause analysis, and serve as mentors for junior engineers.
A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.
The ideal candidate will have:
+ **Strong Linux Expertise:** Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management.
+ **Database Proficiency:** Advanced knowledge of SQL and data warehousing concepts.
+ **Vertica Architecture Knowledge:** Sol...

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